SHIPPING
Our shipping schedule runs from Monday to Friday, with the exception of NSW public holidays. Please note that during promotional periods, there might be a slight one-business-day delay in processing and shipping times due to the increased order volume.
AUSTRALIA
COMPLIMENTARY STANDARD SHIPPING - All orders undergo processing within 24 hours. Our utmost priority is to promptly deliver your Vaxipod to you. We anticipate a delivery timeframe of approximately 3-7 business days. Should you have any inquiries regarding the status of your order, please don't hesitate to contact us via email at info@vaxipod.com.au.
INTERNATIONAL
STANDARD INTERNATIONAL SHIPPING ($19.99) – Customers are responsible for any additional duties and taxes. Please allow 14-21 business days after the dispatch date for delivery.
IMPORT DUTIES AND LOCAL SALES TAXES: Please be aware that as an international customer, the prices provided may not include any applicable import duties or local sales taxes. These charges may be imposed on your purchase upon entry into your country. Kindly note that Vaxipod is unable to cover the expenses related to duties and taxes. For further details, we recommend reaching out to your local customs office for more information.
TRACKING NOTIFICATION: Once your order is dispatched, Vaxipod will send you a tracking number via email. Please note that it may take up to 24 hours for the tracking number to become active.
IMPORTANT INFORMATION:
Vaxipod holds no liability for any service issues, delays, or delivery problems caused by the postal service. Customers are solely responsible for covering the return shipping expenses. Please be aware that shipping costs are non-refundable. Once an order has been processed, Vaxipod is unable to make any modifications or cancellations.