Frequently Asked Questions

VaxiPod Atomiser

It has the capacity to cover an area of up to 100 square meters with its maximum diffusion range.

Indeed, this is within the expected parameters. The design of the Vaxipod atomiser was specifically engineered to minimize oil output while still delivering optimal aromatherapy benefits. You can test this by positioning a light source, like a mobile phone torch, behind it and observing  the fine nano mist being emitted.

After being completely charged, the battery life of the Vaxipod atomiser can reach up to 48 hours when using the car mode setting, 28 hours when using the office mode setting, and 14 hours when using the home mode setting.

To clean the mirror surface and outer exterior of the device, use a soft damp microfiber cloth. Be cautious not to allow any water to come in contact with or enter the charging point. Afterward, give it a final wipe with a dry microfiber cloth to complete the cleaning process.

This situation can occasionally arise due to various factors such as the viscosity of the essential oil being used, fluctuations in weather conditions, or extended periods of usage. For further assistance regarding this issue, please reach out to our customer service team via email at info@vaxipod.com.au

Please keep in mind that the Vaxipod atomiser should not be used if the temperature falls below 10°C or exceeds 40°C, as this can lead to the oils thickening or the atomiser overheating.

Indeed, this is an intended occurrence as the Vaxipod atomiser disperses the essential oil into the air, resulting in a gradual reduction in its noticeable presence over time.

The Vaxipod atomiser is covered by a limited warranty of 12 months starting from the purchase date. Please note that the warranty does not apply to atomisers that have been mishandled, damaged, or exhibit signs of clogging.

If you have any additional inquiries regarding the warranty, please feel free to reach out to our customer service team via email at info@vaxipod.com.au

Can’t find the answer? Get in touch.

VaxiPod Essential Oil

When using the atomiser on the car setting, a 15ml bottle of our 100% pure essential oil blend is estimated to last approximately 100 hours. On the office setting, it can last around 50 hours, and on the home setting, approximately 25 hours. However, please note that these durations may vary depending on the specific type of essential oil being used.

The Vaxipod atomiser is compatible with a wide range of essential oils. However, it is essential to understand that the nebulizing technology employed in the atomiser functions best with 100% pure, high-grade, non-diluted essential oils. To ensure optimal performance, we recommend using the Vaxipod essential oil blend.

The Vaxipod atomiser allows for the attachment of essential oil bottles in sizes of 5ml, 10ml, 15ml, or 20ml.

We carefully source our oils from trusted organic and ethical farmers located throughout Australia. These oils are then scientifically blended in Melbourne, Australia to ensure high quality and consistency.